Complaints -

Complaints

In our efforts to improve our customer service and provide you with an enjoyable banking experience we provide you the opportunity to express your dissatisfaction or discontent with regards to a product or service of ours.

You can file a complaint as follows:

  • Via the following E- mail address  complaints@vidanovabank.com;
  • By calling our Client Support team at Tel: (599-9) 732-2900;
  • Please provide us with a clear description of the complaint together with your contact details;
  • All complaints will be handled with the necessary care and attention to provide a soonest solution.